Courtesy of Proverbs 31 Ministries...
"When she speaks she has something
worthwhile to say, and she always says it kindly." Proverbs 31:26 (MSG)
It was like we were speaking two
different languages. Even though my friend and I were both talking in English,
we couldn't seem to understand each other. I started the conversation with the
assumption we would see things the same way, but emotions rose, opinions
conflicted, and wounds were inflicted. How did we get here?
After a little cooling-off period, I
called a wise, truth-telling friend. I told her the basic outline of the
conversation, trying to keep it neutral. Finally I asked, "What do you
think went wrong?" She astutely turned the question back to me. "What
could you have done differently?"
Honestly, at first, I couldn't think of
one thing. After all, I was convinced this conflict wasn't my fault! But after
some reflection, God began to soften my heart and show me some big mistakes I
made.
I called my friend during an extremely
busy time in her life with a suggestion that would add to her overloaded
schedule. Instead of being sensitive, I pushed and pushed my own agenda. As our
emotions escalated, my defensiveness increased, making my responses sharp and
prickly.
My wise friend who I had called for
advice gently prodded, "How could you have listened more carefully? Would
truly listening have made you more compassionate? How could you have responded with
more grace?"
For the rest of the afternoon, God
etched a new way of interacting in hard situations on my heart. This is the
truth He carved: Listen with compassion. Speak with grace.
Listen with Compassion
Years ago, my pastor shared an invaluable method for
re-adjusting his attitude when dealing with conflict. He asks, "Is this
behavior consistent with the person's general character?"
Wow! If I had applied that question in
the conversation with my friend, I would have remembered her kindness, her servant
heart and her calm nature. Then I might have wondered what was changing her
normal response. I could have been compassionate toward her and the stress she
was under. I would've listened with a heart to serve her, instead of insisting
on my own way.
At its core, listening with compassion
is simply obeying the biblical commands to die to ourselves (John 12:24-25) and
to consider others more highly than ourselves (Philippians 2:3).
Speak with Grace
Proverbs 15:1 says, "A gentle answer turns away
wrath, but a harsh word stirs up anger" (NIV). There is no downside to
a gentle, grace-filled answer. I'm embarrassed to admit that I've often viewed
responding this way as losing or giving in. That's simply not true. Needed
truths can be told in very kind and gentle ways. Just think about how my wise
friend treated me when I sought her advice.
Before I called my friend to ask for
forgiveness and clear up the misunderstanding, I prayed for a Jesus-sized dose
of compassion and grace.
Since then, I've been rehearsing "Listen
with Compassion - Speak with Grace" over and over in my mind. Last week I
had a chance to put it into practice when I received a difficult email. My
first response was defensiveness, but then I started to repeat my new way of
processing until I could hear the needs in the email with compassion and
respond with grace.
I love how God gave me the chance to
practice when I had time to take a breath, pause, rehearse my new motto and
then respond. Life and relationships are filled with conflict, so I have no
doubt I'll have a chance to practice again. Next time, I'm praying I'll be
ready!